Your order number is in the email confirmation received at the time of purchase with order summary and shipping address.

We process your order as soon as you make a purchase. So we are not able to process any changes even if it is not yet being shipped. You may return any item to us once you receive your order. Returned items have to be in line with our Return Policy.

Please contact us via Cosmella Facebook Messenger ( within 30 days from the day you receive your order. Specify the defects and attach a picture of the product. Note that the product needs to be in the same condition you received it and in the original packaging.

Please contact us via Cosmella Facebook Messenger ( and specify order details, date and items ordered.

Very few orders are cancelled. The most common reason for cancellation is that we ran out of stock before processing your order.

If your order (or part of your order) is cancelled, you will be refunded to your bank or Paypal account. It can take up to 20 working days depending on your bank. Please contact us via Cosmella Facebook Messenger (, if you do not see your refund within 20 working days.

Rates are based on location and volumetric weight.

Cash on delivery, Paypal and Paymaya.

We ship all orders through Ninja Van, a reliable carrier specializing in online shopping delivery.

We are not able to deliver to out of serviceable areas and restricted zones such as camps, ports and airports. Please contact us via Cosmella Facebook Messenger and let the agent verify your address.

Our driver will call you to check if you would like your parcel to be left at a secure location of your choice, or you will receive an email/SMS to reschedule the delivery.

We only ship within the Philippines.

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